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AAA Texas Earns Recognition from J.D. Power Study For Highest Customer Satisfaction Among Texas Auto Insurers

Coppell, TX Insurance & Consumer Tips, Corporate Information
jd power award 2023 first in customer satisfaction

AAA Texas has been ranked highest in the J.D. Power 2023 U.S. Auto Insurance StudySM for customer satisfaction among auto insurers in the state, according to an announcement made today by the market research company.

“We are honored to receive this recognition,” said AAA Texas Vice President & General Manager Galen Grillo. “AAA Texas has been committed to providing an exceptional level of service to our members and policyholders for more than 100 years. This recognition is a demonstration of our employees’ commitment to provide high quality levels of satisfaction.”

The ranking is based on a study of auto insurance customers who were asked to rate their primary insurance companies.

“We know our members and policyholders count on us to always be there when they need us most, whether on the side of the road or resolving a claim,” said Grillo. “It is very important that our staff members are trained to respond with caring, courtesy, and competency to give our insured members peace of mind they’ve come to expect from AAA Texas. To ensure we are achieving our mission to provide exceptional service, we view the J.D. Power study as a respected, meaningful benchmark, and we have worked diligently to put systems and practices in place that allow our employees to respond quickly and appropriately to the needs of our insured members. We are pleased to see from the results of the J.D. Power study that we are exceeding our insured members’ expectations.”

AAA Texas, a subsidiary of the Automobile Club of Southern California (AAA), received the highest score in Texas in the J.D. Power 2023 U.S. Auto Insurance Satisfaction Study of customers’ satisfaction with their auto insurance provider. Visit jdpower.com/awards for more details.

Media Contacts

Daniel Armbruster
Public Affairs , (Dallas)
512-564-3141
armbruster.daniel@ace.aaa.com

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AAA Texas is a member club affiliated with the American Automobile Association (AAA) national federation and serves members in the state of Texas (with the exception of Texarkana).